Complaints and feedback are welcomed, be it positive or negative. It’s always good to hear about the practices that are working and areas for improvement. They can help us understand what is important to you and improve the quality of our services.

How to make a complaint or compliment & how it is managed 

Where you feel comfortable you may report a problem, issue, or complaint directly to your support coordinator. Your support coordinator will respond and attempt to resolve it with you. In doing this your support coordinator will respect your feelings and ensure the NDIS Standards, Code of Conducts and Complaints process are adhered to.

If you don't feel comfortable reporting to your support coordinator, you have other choices of who you can report it to. You can report it to someone in your life or directly to the NDIS Quality and Safeguards Commission.  

You can report your complaint / issue by phone, email or online. Contact details for each of these are listed below.

To gain an understanding of the complaints process you can refer to the NDIS Commission website using this link https://www.ndiscommission.gov.au/participants/make-complaint/understanding-complaints-process.

 Contact Details to make a complaint or report an issue.

1. Contact Name: support coordinator - Sheree Driver 

Mobile phone number: 0424 415 839

Email: hello@personcentredassistance.com.au

 2. Contact Name: NDIS Quality & Safeguards Commission 

Phone number: 1800 035 544   

Email: contactcentre@ndiscommission.gov.au

TTY 133 677 The National Relay Service Speak and Listen 1300 555 727

SMS relay number 0423 677 767

Complete online complaint form at www.ndiscommission.gov.au/about/complaints